Shipping Policy

Order Processing

  • Same‑Day FedEx Cutoff: Orders placed by 1 pm, Monday–Friday, ship the same day.
  • Weekend & Holiday Orders: Ship the next business day.

Shipping Methods & Rates

Method Est. Transit Time Rate
Standard Ground (FedEx) 2–5 business days Calculated at checkout
Expedited 2‑Day 2 business days Calculated at checkout
Freight / Oversize 3–7 business days Quoted at checkout or via email
Local Will‑Call Pickup (San Diego, CA) Same day Free

Note: Oversize items (e.g., 64″ media rolls) ship via freight and require a loading dock or lift‑gate service.

Tracking & Delivery

  • A tracking link is emailed once your label is created.
  • Delays caused by carriers or weather are outside our control, but we’ll help you track down any missing shipment.

International Shipping

We currently ship to the U.S. only. Duties, taxes, and brokerage fees are the customer’s responsibility.

Shipping Damage

Inspect packages on arrival. If an item arrives damaged, email orders@coastalsupply.com with photos within 48 hours so we can file a claim and send a replacement.